Ryerson University student Teja Peltomaa aspires to work with children and young adults as a social worker. To prepare for her prospective career, Teja Peltomaa volunteers as a crisis text line responder with Kids Help Phone.
A 24/7 national support service for people of all ages throughout Canada, Kids Help Phone offers skilled, compassionate support in both English and French. In addition to texting services from trained volunteers, Kids Help Phone invites people to speak with a professional counsellor who can provide resources, information, and support. At three centers around the country, counsellors assist callers with topics ranging from depression and anxiety to relationship challenges.
Possessing diverse educational backgrounds, the counsellors are trained on issues related to mental health and well-being and are themselves supported by a clinically experienced team of counselling managers. After listening and asking questions to learn about a caller’s situation, counsellors offer guidance in developing strategies and solutions to help individuals overcome challenges.